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Tuya ZigBee Smart Gateway Hub Smart Home Automation for All Tuya ZigBee3.0 Smart Products
By MoesHouse

Product Features:

1.A must for all ZigBee products:This is a hub that connects to a variety of ZigBee smart products and is the bridge,as well as a control center for smart homes,which plays an irreplaceable role for all ZigBee products.

2.Wide Compatibility:Not only Tuya WiFi products,but also ZigBee 3.0 smart products are compatible with the ZigBee gateway hub,allowing you to customize your systems depending on your individual needs and security requirements.

3.App Smart and Remote Control:Adding devices,device reset,third-party control and group control to meet the needs of smart applications,are all supported by the hub.Simply use your smart phone to control remote security kit system connected to the hub anytime,anywhere.

4.Stable and Reliable Wireless Networking:WiFi signal covers a wide range of areas that is stable and reliable enough for normal work of any connected devices to the hub.

5.Easy to Fit:The smart gateway hub is designed with absolutely no wiring required and an extremely quick simple WiFi setup,no professional technical skills needed.And there is another network cable for the wired version to connect the WiFi router additionally.

Note:Two versions optional with wired and wireless connectivity. The maximum quantity that can be connected to the wireless hub is 50,and 300 for wired hub.


Parameter:

APP:Smart Life Tuya App

Wireless Connection:ZigBee

WiFi Frequency:2.4GHz

Total Number Connected:50 for wireless,300 for wired

Working Temperature:-10°C~55°C

Adapter Output:5V 1A

Working Humidity:10%-90% RH (no condensation)

Package Listing:

Wired Hub

Tuya ZigBee Gateway Hub*1

USB Cable*1

Quick User Guide*1

Network Cable*1

Wireless Hub

Tuya ZigBee Gateway Hub*1

USB Cable*1

Quick User Guide*1

Q&A:

1.Q:Does this hub work with ZigBee 3.0 products?

A:Yes,it can not only work with tuya zigbee products,but also zigbee 3.0 ones.

2.Q:Can this hub control WiFi smart products in the same app?

A:This hub can form a whole house linkage for all the products in your same one app for the hub is connected via the wifi router.

3.Q:Does it work with Alexa echo?

A:Yes,it’s compatible with Alexa for voice control,as well as Google Home.

4.Q:What is the ZigBee protocol for this hub?

A:ZigBee and ZigBee 3.0 protocol are both fine.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of coolgadgetsforhome (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://coolgadgetsforhome.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Tuya ZigBee Smart Gateway Hub Smart Home Bridge Smart Life APP Wireless Remote Controller Works with Alexa Google Home

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